
Food & Beverage
Our client, one of respectable automotive company in Indonesia, just launch a new car, and new campaign for car service. It was important for them to understand how their dealers adapted to it. Therefore, they would like to evaluate their dealer performance and customer satisfaction.
It was identified from this study that our client needs to fix some aspects such as attitude of their representative, increase customer awareness about the campaign, and some other problems. For the way forward, we suggest our client to do some improvement in the attitude and give clearer understanding about the objectives to the dealer representatives.
Myper
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